FAQ

We are a luxury, cat-only hotel offering premium boarding, grooming, spa treatments and personalized care in a safe, calm and beautiful environment. Every detail is designed with your cat’s comfort and happiness in mind.

Our hotel is designed exclusively for cats of all breeds, ages and personalities.

Check-in and check-out any time between 10:00 AM – 6:00 PM daily.

Please bring your cat’s food, any medications, favourite toys, bedding or a blanket with a familiar scent, and their vaccination records.

Yes. All cats must be up to date on FVRCP (within 1 year) and Rabies (within 1 or 3 years as per vaccine type). Proof of vaccination is required.

Absolutely! We’d love to show you around. Please contact us to schedule a private tour.

Suites are cleaned and sanitized daily.

Yes. Our staff are on-site during the day. The facility is equipped with 24/7 camera surveillance and a fire alarm connected with our security monitoring station.

Yes. Our trained staff can administer oral or topical medications as instructed. Please provide detailed instructions and all necessary medications.

Yes! Every stay includes 1 hour of 1-on-1 playtime in our engaging play areas, along with daily enrichment activities to keep your cat happy and stimulated.

We offer a full range of grooming services including brushing, bathing, nail trimming, coat care and more. View our Services page for full details.

You can book online through our website, call us directly, or email us. We recommend booking in advance to secure your preferred dates.

Cancellations must be made within 24 hours of the reservation date, otherwise there will be a one-day charge.

Yes. All suites are equipped with live webcam access so you can check in on your cat anytime, from anywhere.

Our staff is trained in pet first aid and will contact our on-call veterinarian immediately if needed. You will be notified right away.

Yes! You can add grooming, spa treatments or extra playtime to your cat’s stay for the ultimate experience.