Policy & Waiver
Your cat’s safety, comfort and well-being are our top priority. Please review our policies and waiver information.
Our Policies
Reservations are confirmed with a deposit. Full payment is due at checkout.
Cancellations must be made within 24 hours of the scheduled check-in time to receive a full refund. Otherwise, a one-day charge will apply.
Check-in and check-out are available any time between 10:00 AM – 6:00 PM.
All cats must be up to date on required vaccinations and free of fleas, ticks and contagious conditions.
Our staff are on-site during the day (9AM – 7PM). The facility is equipped with 24/7 camera surveillance and a fire alarm connected to a security monitoring station.
Medications must be in the original container with instructions. A $10 administration fee applies.
Please bring enough of your cat’s regular food for the entire stay. We do not change diets during stays.
We reserve the right to refuse service to any cat that is aggressive or poses a risk to other cats or staff.
Waiver & Release of Liability
By making a reservation and/or leaving your cat in our care, you acknowledge that you have read, understood, and agree to the terms below:
- I understand that The Grand Cat Hotel is not a veterinary facility.
- I authorize the staff to seek emergency veterinary care for my cat if necessary.
- I understand that every effort will be made to ensure the safety and well-being of my cat, but I acknowledge that unforeseen accidents or illnesses can occur.
- I release and hold harmless The Grand Cat Hotel, its owners, employees and affiliates from any and all liability for injury, illness, loss, or death of my cat, except in cases of proven negligence.
- I understand that I am responsible for all charges incurred during my cat’s stay, including veterinary care if required.
- I grant permission for The Grand Cat Hotel to take photos or videos of my cat during their stay for internal use, social media, and promotional purposes. I may opt out at any time by notifying the team.
- While every care is taken, The Grand Cat Hotel is not responsible for loss or damage to personal items left with my cat, including bedding, toys, carriers or clothing.
- This waiver shall remain in effect for all future stays unless revoked in writing.